Our Commitment to Your Privacy

At Bliss Love and Lavender, we deeply honor the sacred trust you place in us when sharing your personal information. As a luxury feminine mastery retreat brand, we understand that the journey of personal transformation requires complete confidentiality and security. This privacy policy details exactly how we collect, protect, and handle your customer data throughout your experience with us.

Information We Collect

Personal Information You Provide

When you engage with our services, we collect:

• Booking Information: Full name, email address, phone number, emergency contact details, dietary requirements, medical conditions relevant to retreat activities

• Payment Information: Credit card details processed through secure third-party payment processors (we never store full credit card numbers)

• Retreat Preferences: Accommodation preferences, workshop interests, special requests

• Transformation Journey Details: Information you voluntarily share about your healing journey, goals, and experiences (only used to enhance your retreat experience)

• Photography/Video Consent: Your preferences regarding participation in retreat photography and video content

Automatically Collected Information

• Website usage data through cookies and analytics tools

• Communication preferences and email engagement metrics

• IP address and device information for security purposes

How We Protect Your Data

Security Measures

• Encryption: All personal data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest

• Access Controls: Only authorized team members with specific roles (retreat coordinators, payment processors) have access to your information

• Secure Payment Processing: All payments are processed through PCI-DSS compliant payment processors (Stripe, PayPal)

• Regular Security Audits: Quarterly security assessments and annual penetration testing

• Data Backup: Encrypted daily backups stored in secure, geographically distributed data centers

Confidentiality Protocols

• Non-Disclosure Agreements: All team members, contractors, and facilitators sign comprehensive NDAs

• Need-to-Know Basis: Your personal information is only shared with team members who require it to deliver your retreat experience

• Anonymous Processing: When sharing testimonials or case studies, all identifying information is removed unless you provide explicit written consent

How We Use Your Information

Primary Uses

• Retreat Planning: Customizing your experience based on your preferences and needs

• Communication: Sending pre-retreat preparation materials, post-retreat integration support, and important updates

• Safety & Wellbeing: Ensuring we can provide appropriate support and accommodations

• Legal Compliance: Meeting our obligations for insurance, health, and safety regulations

Secondary Uses (With Consent)

• Sisterhood Connections: Facilitating optional connections with other retreat participants who wish to stay in touch

• Future Retreat Invitations: Notifying you of upcoming retreats aligned with your interests

• Transformation Stories: Sharing your journey (anonymously unless you opt-in) to inspire other women

Data Sharing & Third Parties

We Never Sell Your Data

Your personal information is never sold, traded, or rented to third parties for marketing purposes.

Trusted Service Providers

We only share information with:

• Accommodation Partners: Secure booking platforms and luxury properties (only necessary details)

• Transportation Services: Local transportation providers for airport transfers and excursions

• Wellness Professionals: Licensed massage therapists, yoga instructors, or other practitioners you choose to work with during retreats

• Technical Service Providers: Email marketing platforms, booking systems, and cloud storage providers (all bound by strict data processing agreements)

Legal Requirements

We may disclose information only when required by law or to protect the safety of our participants.

Your Rights & Choices

Access & Control

• Right to Access: Request a complete copy of all personal data we hold about you

• Right to Correction: Update or correct any inaccurate information

• Right to Deletion: Request deletion of your personal data (except where we must retain for legal reasons)

• Right to Portability: Receive your data in a format that allows you to transfer to another service

Communication Preferences

• Opt-out: Unsubscribe from marketing communications at any time while still receiving essential retreat information

• Granular Preferences: Choose exactly what types of communications you wish to receive

Photography & Video

• Full Control: You can opt-out of all photography and video recording during retreats

• Post-Retreat Consent: Review and approve any photos or videos before we use them in marketing materials

Data Retention

Retention Periods

• Active Clients: Your information is retained for the duration of our relationship plus 3 years for follow-up support

• Inactive Clients: After 3 years of inactivity, your data is archived and anonymized

• Financial Records: Retained for 7 years per IRS requirements

• Medical Information: Retained for 5 years for insurance and safety purposes

Secure Deletion

When data is no longer needed, it's securely deleted using industry-standard data destruction methods.

International Data Transfers

As we host retreats globally (Ghana, Colombia, Mexico, Costa Rica, Puerto Rico), your information may be processed in these countries. We ensure:

• Equivalent Protection: All international transfers include appropriate safeguards

• Secure Communication: All cross-border data transfers use encrypted channels

• Local Compliance: We comply with local privacy laws in all jurisdictions where we operate

Children's Privacy

Our services are designed for women 18 and older. We do not knowingly collect information from minors.

Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will:

• Notify You: Send email notification of any material changes

• Post Updates: Display the effective date prominently

• Maintain History: Keep previous versions available upon request

Contact Our Privacy Team

For any questions about this privacy policy or to exercise your rights:

Privacy Officer: Nubia Kamesha Sade
Email: privacy@blissloveandlavender.com
Phone: (404) 998-8414
Address: 1580 Flat Shoals Rd SE, Suite D #1101, Atlanta, GA 30316

Response Time

• General Inquiries: Within 24 hours

• Data Access Requests: Within 5 business days

• Urgent Privacy Concerns: Within 2 hours during business hours

Your Trust is Sacred

At Bliss Love and Lavender, we recognize that the work we do together requires the highest level of trust. Your privacy isn't just a legal obligation—it's fundamental to creating the safe, sacred space necessary for deep transformation. We're committed to protecting not just your data, but the sacred container that allows your feminine essence to fully emerge and flourish.